Manager of Operations

Fresh Golf is proud to be assisting the Merritt Golf & Country Club in the beautiful Nicola Valley of British Columbia in their search for its next Manager.

Merritt’s search is for a leader of the Club’s management team who is responsible for all facets of the Club’s operations. The ideal candidate will have a well-rounded background and experience running and being fiscally responsible for multiple departments. The Manager will be responsible for the the club’s day-to-day operations and direct the employees while also working collaboratively with the Board.

Posting Closes October 31

PDF of Job Listing

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The Facility & Merritt

The Merritt Golf and Country Club is owned by the city and leased to the membership. It is located in the heart of Merritt, BC where scenic hillsides can be seen in all directions.

A nine-hole course with the yardages stretching over 6200 yards. It provides two separate sets of tee boxes distinguishing the front and back nines. The Nicola river factors into play 6 times per 9 holes and putting can be enjoyed on our luscious, smooth rolling greens.

Merritt is an outdoor person's dream. With one of the most hours of sunshine in the country and hundreds of lakes within a short distance. It's a paradise for Hiking, Biking, Fishing and of course, Golf. The city has also invested in community recreational facilities to assist in providing 12 months of active lifestyle.

While small towns are not for everyone, nor are huge metropolitan city centers. If you would find an 8,000 person community appealing, then Merritt might be for you and your family. Kamloops, a city with over 100,000 residents is only 30-45 minutes away and downtown Vancouver is less than 3 hours drive.

Manager of Operations Duties

Position Summary and Main Duties:
They are seeking a dedicated Manager to join the team at the Merritt G&CC. To play a key role in ensuring exceptional guest experiences and smooth operations at the golf course. This is a full time seasonal continuing position that has off season potential.

Responsibilities:
- Oversee daily operations at the golf course, including managing tee times, coordinating with the pro shop, and monitoring pace of play
- Provide excellent customer service to golfers and guests, addressing inquiries and resolving issues promptly
- Supervise and train staff members to maintain high service standards
- Manage food service operations, including ordering supplies and ensuring quality control
- Handle cash transactions accurately and securely
- Organize and lead golf events, tournaments, and potentially lessons. Grow all revenue streams.
- Conduct regular inspections of the course to ensure safety and quality standards are met and work with the maintenance crew.

Read full Job Posting (pdf)

Candidate Profile

The ideal candidate will possess strong interpersonal skills, be a proven collaborator, and relationship builder, and will be action and results oriented.

The Club is searching for a Manager of Operations who can lead the club. This could be a PGA member who has the experience of also overseeing other departments or it could be a hospitality expert who has a strong knowledge of golf. The successful candidate will be expected to lead the relatively small team. The Manager will be also responsible for working with the Administrative and Grounds Maintenance teams.

The Club is looking for an individual who is willing to take on this role for a minimum of 3-5 years but also welcome someone who would have the vision to live in the community long-term.

Board is searching to grow the culture of respect and a great comradery amongst the members.

Desired Qualifications & Skills

- Post Secondary education in golf management or hospitality
- Leadership experience in a similar role within the golf or hospitality industry
- Proven strong communication and leadership abilities
- Knowledge of golf etiquette and rules
- Food service (food safe certified), cash handling, hospitality, customer service
- Experience reporting to a Board or Ownership group