The Position: 

The successful candidate will be responsible for overseeing all aspects of the Golf Operations department. This role requires close collaboration with the management team to ensure the successful administration of club programs and initiatives, aligning with the club's overall philosophy and culture of striving for excellence.

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They will be the visible presence for member events, retail, instruction and all day-to-day activities

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For more information on the role, please click on the links below for a full job posting 

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Some Key Responsibilities (but not a complete list of Job duties) are:

 

Member Experience 
•    Support the Executive Manager implementing the clubs Mission, Vision, and Core Values while collaborating with Management on golf and social opportunities to enhance the club experience. 
•    Grow strong relationships with the Membership ensuring trust and confidence in the operation. 
•    Visible and engaging with members and their guests of all ages.
•    Address member concerns with an educated and professional consistency. 
•    Assist in the on boarding process for new members
Human Resource Management 
•    Support management in creating an engaging workplace culture. 
•    Develop an industry leading on-boarding process for staff.  Maintain a relevant and continuingly evolving Standard Operating Procedure manual. 
•    Timely, pro-active communication with management, members and industry partners  
Finances 
•    Administration of annual operational and capital finances 
•    Pro-actively respond to the financial position and offer creative opportunities for financial success 
Retail 
•    Provide leadership and guidance resulting in memorable retail experiences 
•    Ensure strong inventory control measures are in place
•    Understand the needs of the membership. 

Event Management  
•    Ensure strong inter-departmental planning and execution of the busy fixture card
•    Build constructive relationships with the Men’s, Women’s, Mixed and Junior club representatives to deliver memorable event experiences

PGA Instruction 

•    Work with the Director of Instruction to ensure that there is an advanced Instructional programing for the members of the club of all demographics 
•    Confirm the PGA staff remain engaged with new technology & coaching methods 

The successful applicant will:

The perfect candidate will embody exemplary interpersonal skills, showcasing themselves as a proven collaborator and adept relationship builder. They will exhibit unwavering dedication to acting and delivering measurable outcomes. At their essence, they epitomize honesty and integrity, coupled with a profound sense of humility, all while harboring a deep-seated passion for the industry.
•    A forward-thinking strategist, possessing acute business acumen and an unwavering commitment to personal growth through continuous improvement.
•    Someone skilled at exercising sound judgment and navigating complex decisions with incredible tact. 
•    A visible leader who exemplifies the ability to motivate, taking pride in the accomplishments of their team, and demonstrating a willingness to provide ongoing constructive feedback.
•    Exhibits outstanding abilities in verbal, written, and interpersonal communication.

Desired Qualifications
•    Past experience in Private Clubs
•    A post-secondary education in business or a golf-related program. 
•    5+ Years of leadership in Golf or Hospitality Industry
•    An active participant in the PGA Zone continuing education and engagement initiatives.